Refund policy

 Glow UP Luxe Box Refund & Return Policy

At Glow UP Luxe Box, every item is carefully curated to ensure quality, hygiene, and customer satisfaction. Because we are a small, Latina‑ and veteran‑owned business, our refund policy is designed to protect both our customers and our brand.

💕 All Sales Are Final

Due to the nature of beauty, skincare, and personal care products, we do not accept returns or exchanges. This ensures the safety, hygiene, and integrity of every item we ship.

✨ Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the product and packaging

We will gladly replace the item or issue store credit when applicable.

📦 Lost or Stolen Packages

Once an order is shipped, Glow UP Luxe Box is not responsible for lost or stolen packages.
Customers may file a claim directly with the carrier.

💳 Cancellations

Orders cannot be canceled once they have been processed or shipped.

💖 Our Promise

We are committed to providing high‑quality products and exceptional service. If you ever have concerns about your order, we’re here to help and will do our best to make things right within our policy guidelines.